{"id":9016,"date":"2025-10-16T13:09:24","date_gmt":"2025-10-16T13:09:24","guid":{"rendered":"https:\/\/cumulusassociation.org\/?p=9016"},"modified":"2025-10-16T13:10:29","modified_gmt":"2025-10-16T13:10:29","slug":"service-design-wg-meeting-at-cumulus-south-africa-2025","status":"publish","type":"post","link":"https:\/\/cumulusassociation.org\/calls-for-participation\/service-design-wg-meeting-at-cumulus-south-africa-2025","title":{"rendered":"Service Design WG meeting at Cumulus South Africa 2025"},"content":{"rendered":"

Join us at Cumulus Johannesburg working group meeting!
\n27 November 2025
\nTime: 16:00 – 17:00
\nAll times are local SAST. (UTC+2) Johannesburg, South Africa<\/p>\n

Empathetic Service Design Working Group for Creating Forward-Looking, Emotion-Oriented and Relevant Services<\/strong><\/p>\n

Through case studies from across the globe, this working group helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services. The workinggroup is based on a book called “Empathic Service Design: Challenges in design, analysis and services” by Eds. Melanie Sarantou, Satu Miettinen and Titta Jylk\u00e4s. Please see: https:\/\/www.bloomsbury.com\/uk\/empathic-service-design-9781350476400\/<\/a>
\nThe working group will feature a series of presentations related to the book and provide a discussion forum for sharing experiences.<\/p>\n

Presentations:<\/strong>
\n– Introducing the Empathetic Service Design, Melanie Sarantou, Satu Miettinen & Titta Jylk\u00e4s
\n– User Empathy in the Early Phase of Product\u2013Service Systems Development: Challenges with User Research, Service Blueprinting and Service Prototyping, Thomas Abrell
\n– Design for Longevity: An Empathic Service Design Framework, Sheng-Hung Lee
\n– Role of Empathy in Reliving Indigenous Cultural Heritage: Insights from Arts Ceduna, South Australia, Amna Qureshi
\n– More-Than-Human Empathy in Arts-Based Material Research Processes, Jenny Bergstr\u00f6m, Heidi Pietarinen
\n– Empathic Development for Service Prototyping: Challenges and Opportunities that Emerged During Design Thinking Workshops with Analogue and Digital Tools, Kiwoong Nam
\n– Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges Virve Inget, Mari Suoheimo, Manuela Quaresma, and Jonna H\u00e4kkil\u00e4<\/p>\n

Would you like to stay tuned with the Service Design Cumulus Working Group and other related topics? If so, please leave us your email address so that we can keep in touch (contact@cumulusassociation.org).<\/p>\n

Join the Cumulus Working Groups meetings at the Cumulus South Africa 2025 conference!<\/p>\n

Design Intelligence and 5IR
\nTime: November 26-28, 2025, Johannesburg, South Africa
\nOn-site: University of Johannesburg
\nOnline: Zoom (free for all interested representatives of Cumulus member institutions) to be added later
\nhttps:\/\/cumulussouthafrica2025.uj.ac.za\/<\/a><\/p>\n

CWGs are communities of practice created by and for our members to share expertise and engage on a diversity of topics that matter to our disciplines.<\/p>\n

Through an evolving process of knowledge development and sharing, CWGs create a year-round space for virtual and in-person focused sessions to regularly increase engagement and communication on a variety of relevant and timely interests.<\/p>\n","protected":false},"excerpt":{"rendered":"

Join us at Cumulus Johannesburg working group meeting! 27 November 2025 Time: 16:00 – 17:00 All times are local SAST. (UTC+2) Johannesburg, South Africa Empathetic Service Design Working Group for Creating Forward-Looking, Emotion-Oriented and Relevant Services Through case studies from across the globe, this working group helps designers understand how forward-looking service prototyping, analysis and […]<\/p>\n","protected":false},"author":404,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[175,79],"tags":[],"class_list":["post-9016","post","type-post","status-publish","format-standard","hentry","category-calls-for-participation","category-initiatives"],"acf":[],"yoast_head":"\nService Design WG meeting at Cumulus South Africa 2025 - Cumulus Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cumulusassociation.org\/calls-for-participation\/service-design-wg-meeting-at-cumulus-south-africa-2025\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Design WG meeting at Cumulus South Africa 2025 - Cumulus Association\" \/>\n<meta property=\"og:description\" content=\"Join us at Cumulus Johannesburg working group meeting! 27 November 2025 Time: 16:00 – 17:00 All times are local SAST. 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