{"id":7250,"date":"2023-04-06T09:04:40","date_gmt":"2023-04-06T09:04:40","guid":{"rendered":"https:\/\/cumulusassociation.org\/?p=7250"},"modified":"2023-04-13T07:01:22","modified_gmt":"2023-04-13T07:01:22","slug":"service-design-cwg-meeting-at-cumulus-antwerp-2023","status":"publish","type":"post","link":"https:\/\/cumulusassociation.org\/calls-for-participation\/service-design-cwg-meeting-at-cumulus-antwerp-2023","title":{"rendered":"Service Design CWG meeting at Cumulus Antwerp 2023"},"content":{"rendered":"

Thursday 13 April at 13.30 \u2013 15.00 (local time CEST, Antwerp, Belgium)
\nat Cumulus Antwerp 2023 conference<\/a>
\nOnsite: the University of Antwerp, Rector Dhanis, Kleine Kauwenberg 14, 2000 Antwerp, Belgium
\nRoom: K.102
\nOnline: Teams
\nJoin on your computer, mobile app or room device
\nClick here to join the meeting<\/a>
\nMeeting ID: 349 961 273 419
\nPasscode: WfMk4R <\/p>\n

Chair: Mari Suoheimo, AHO, Norway<\/p>\n

Service Design working group as general focuses on education, teaching, research and learning in the area of service design. As more designers work in areas where a service perspective is dominant, new demands on knowledge, skills and attitudes are being forefronted. As relational perspectives become more important to design, culture and design can strengthen each other across old borders. While this invitation uses terms like \u2018service design\u2019, which may assume a prefigured field, this working group is also open to other understandings of what \u2018service\u2019 and \u2018design\u2019 might mean when framed from another culture or practice. Exercising diversity is one aim of this group so we may respectfully connect and share in our encounters.<\/p>\n

Often service design solutions apply different technologies or technological solutions that even can be emerging and novel. Emerging technologies can be seen as radical, they provide fast growth, coherence, impact, but also uncertainty and ambiguity (Palo & T\u00e4htinen, 2011). Technologies often have an operational role if we think of service blueprints and the touch points or service design materials that are being designed in a journey. Some examples could be the use of an automated banking service where a robot answers the phone instead of a person. These kinds of services already take place, but they are still quite rudimentary on how they can aid people, but have much potential. The use of robots, ai, emerging technologies in general can be shaping new business models and have a strategic role on new innovative services. Still the users needs are the core, but the needs are being fulfilled with new novel ways. <\/p>\n

In this working group we as working groups chairs with other service design professionals of different universities wish to present practical cases where technologies or emerging technologies have been applied to create new services. The cases will also reflect on how the design services and the use of technologies can bring more well-being to the people, society or planet?<\/p>\n","protected":false},"excerpt":{"rendered":"

Thursday 13 April at 13.30 \u2013 15.00 (local time CEST, Antwerp, Belgium) at Cumulus Antwerp 2023 conference Onsite: the University of Antwerp, Rector Dhanis, Kleine Kauwenberg 14, 2000 Antwerp, Belgium Room: K.102 Online: Teams Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 349 961 273 419 […]<\/p>\n","protected":false},"author":404,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[175,79,81],"tags":[],"class_list":["post-7250","post","type-post","status-publish","format-standard","hentry","category-calls-for-participation","category-initiatives","category-news"],"acf":[],"yoast_head":"\nService Design CWG meeting at Cumulus Antwerp 2023 - Cumulus Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cumulusassociation.org\/calls-for-participation\/service-design-cwg-meeting-at-cumulus-antwerp-2023\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Design CWG meeting at Cumulus Antwerp 2023 - 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